What should I do if I lose the keys to my rental car?

Why I have not received confirmation email yet?

If you haven’t received a confirmation email, there could be a few reasons for this: Some bookings are confirmed immediately, while others are on-request. On-request bookings may take 24–48 hours to confirm as we check availability with local suppliers. The email may have gone to your spam or junk folder – please check there just in case. There might have been a typo in the email address you entered during the booking. The booking process may not have been fully completed or there may have been a technical issue. If you'd like, we can look into it right away. Could you please provide your full name, the date of your booking, and the email address you used?

Where can I find the pickup address?

If you already have a booking, please click on View Voucher in your confirmation email for more details.

How much is the security deposit/excess amount and when will it be unblocked?

This information is specified in the Terms and Conditions section under the photo of the rental car you have chosen.

What insurance does my rental include?

The standard car rental insurance policies are Collision Damage Waiver (CDW) and Theft Protection (TP). In most cases car rental company will include them in the price of the rental, however exceptions may apply. Standard policies normally exclude such details as windscreen, glass, wheels, tires, undercarriage, interior, personal possessions, as well as towing charges, off-road time and any additional equipment such as child seats and GPS devices. If Collision Damage Waiver (CDW) or Theft Protection (TP) are not included they can be purchased from the car rental company or provided by the customer's credit card company. If you want to find out whether your rental will include these options please check Terms and Conditions section of the car rental company you have selected. Please note that your cover will be invalidated by negligence, misfuelling or breaking the terms of the rental agreement (for example, driving under the influence of alcohol or drugs).

What are the age requirements for renting a car?

Most suppliers rent cars to drivers aged between 21 and 70. Drivers under 25 and over 70 will be charged a young driver and senior driver fee respectively.

What do I need to rent a car?

To book your car, all you need is a credit or debit card. When you pick the car up, you'll need: Your passport and any other ID the car rental company needs to see. For more information please see your Rental Company’s T&C. Each driver's full, valid driving license, which they've held for at least 12 months (often 24). For more information please see your Rental Company’s T&C. The main driver's credit card, with enough available funds for the car's deposit. At the time of pick-up you will be required to leave a deposit to cover the value of the insurance excess. Usually it takes the form of an amount (minimum: excess+fuel+vat) being blocked on an international credit card in the name of the primary driver (cash deposits, Maestro, Switch, Visa Electron and debit cards are not accepted). For more information please see your Rental Company’s T&C. Your confirmation/ Rental voucher to show that you've paid for the car. You will receive the Confirmation voucher by email. Please click on View Voucher in your confirmation for more details.

Why I have not received confirmation email yet?

If you haven’t received a confirmation email, there could be a few reasons for this: Some bookings are confirmed immediately, while others are on-request. On-request bookings may take 24–48 hours to confirm as we check availability with local suppliers. The email may have gone to your spam or junk folder – please check there just in case. There might have been a typo in the email address you entered during the booking. The booking process may not have been fully completed or there may have been a technical issue. If you'd like, we can look into it right away. Could you please provide your full name, the date of your booking, and the email address you used?

Where can I find the pickup address?

If you already have a booking, please click on View Voucher in your confirmation email for more details.

How much is the security deposit/excess amount and when will it be unblocked?

This information is specified in the Terms and Conditions section under the photo of the rental car you have chosen.

What insurance does my rental include?

The standard car rental insurance policies are Collision Damage Waiver (CDW) and Theft Protection (TP). In most cases car rental company will include them in the price of the rental, however exceptions may apply. Standard policies normally exclude such details as windscreen, glass, wheels, tires, undercarriage, interior, personal possessions, as well as towing charges, off-road time and any additional equipment such as child seats and GPS devices. If Collision Damage Waiver (CDW) or Theft Protection (TP) are not included they can be purchased from the car rental company or provided by the customer's credit card company. If you want to find out whether your rental will include these options please check Terms and Conditions section of the car rental company you have selected. Please note that your cover will be invalidated by negligence, misfuelling or breaking the terms of the rental agreement (for example, driving under the influence of alcohol or drugs).

What are the age requirements for renting a car?

Most suppliers rent cars to drivers aged between 21 and 70. Drivers under 25 and over 70 will be charged a young driver and senior driver fee respectively.

What do I need to rent a car?

To book your car, all you need is a credit or debit card. When you pick the car up, you'll need: Your passport and any other ID the car rental company needs to see. For more information please see your Rental Company’s T&C. Each driver's full, valid driving license, which they've held for at least 12 months (often 24). For more information please see your Rental Company’s T&C. The main driver's credit card, with enough available funds for the car's deposit. At the time of pick-up you will be required to leave a deposit to cover the value of the insurance excess. Usually it takes the form of an amount (minimum: excess+fuel+vat) being blocked on an international credit card in the name of the primary driver (cash deposits, Maestro, Switch, Visa Electron and debit cards are not accepted). For more information please see your Rental Company’s T&C. Your confirmation/ Rental voucher to show that you've paid for the car. You will receive the Confirmation voucher by email. Please click on View Voucher in your confirmation for more details.

Why I have not received confirmation email yet?

If you haven’t received a confirmation email, there could be a few reasons for this: Some bookings are confirmed immediately, while others are on-request. On-request bookings may take 24–48 hours to confirm as we check availability with local suppliers. The email may have gone to your spam or junk folder – please check there just in case. There might have been a typo in the email address you entered during the booking. The booking process may not have been fully completed or there may have been a technical issue. If you'd like, we can look into it right away. Could you please provide your full name, the date of your booking, and the email address you used?

Where can I find the pickup address?

If you already have a booking, please click on View Voucher in your confirmation email for more details.