Booking Group COVID-19 (coronavirus) Update
Renting a car from EconomyBookings and Booking Group affiliates during the coronavirus outbreak? We compiled a short guide on the latest information on what you can do if you are looking to book a car and our advice if you are looking to cancel or change your plans for travel.
Information on COVID-19 (coronavirus)
The most reliable source of information on all developments surrounding COVID-19 (coronavirus) is the WHO (World Health Organization): https: //www.who.int/emergencies/diseases/novel-coronavirus-2019
For additional travel advice we always recommend to check local authority recommendations:
UK - https://www.gov.uk/guidance/travel-advice-novel-coronavirus
USA - https://www.cdc.gov/coronavirus/2019-ncov/travelers/index.html
France - https://www.diplomatie.gouv.fr/fr/le-ministere-et-son-reseau/actualites-du-ministere/informations-coronavirus-covid-19/
Russia - https://www.rosminzdrav.ru/ministry/covid19
Germany - https://www.bundesregierung.de/breg-de/themen/coronavirus
Australia - https://www.smartraveller.gov.au/crisis/covid-19-and-travel
Already booked a car?
You can change your booking at any time If you have already made a booking, you are free to change the time and/or the place.
Don’t forget that the following is always possible:
Book later – postpone your rental for as long as two years. Our customer support offers no limits on the amount or type of changes required, or within what period, however we advise to do so in advance to avoid last-minute cancellation fees.
Go somewhere else – choose a car in a different destination.
Whatever you decide, you can change your booking by contacting our Customer Support by either phone or email. We suggest email for faster feedback due to the high number of inbound calls.
You can call us on:
UK: +44 20 8089 5262,
Russia: +7 495 989 9858,
United States: +1 347 897 9795,
Canada: +1 613 416 9090
Please visit our Contact Us page for more dial-in numbers.
Please note that we don’t charge customers for changing their bookings, however we cannot guarantee the same price for you rental.
Looking to cancel your rental?
Please refer to your rental and cancellation terms for more details
If you paid a booking deposit, or booked with suppliers with individual Cancelation policy the rules most likely will differ and we suggest customers to refer to the Car Rental Companies Terms of Rental directly.
To see your rental terms, access your booking, enter your email address and booking reference number, then on the left side of screen click on ‘Print Voucher’. You’ll find the cancellation policy under ‘AMENDMENTS & CANCELLATION’.
You can cancel your booking in „My Bookings” section or by sending a cancellation email to reservations@bookinggroup.com.
Bought Full Coverage?
Cancelling your rental will automatically cancel your Full Coverage and you will get a full refund of the protection you paid if you cancel 24 hours before your rental is due to start.
