Koduleht
FAQ
Autorendi nõuanded, teave nõuete kohta ja tugi
Siit leiate oma küsimusele vastuse!
Valige teema, et kuvada Teie küsimust puudutavad vastused
Autorendi nõuanded
Tühistamine ja tagasimakse
Compensation Voucher
KKK
LUGEGE TINGIMUSI HOOLIKALT
Juhi vanus
Juhiluba
Lisajuht
Kindlustuskaitse / Kindlustus
Abi tehnilise rikke korral
Tankimistingimused
Läbisõit
Maksumäär
Maksemeetod
Vautšer
Lisatingimused
KODUST VÄLJUDES VÕTKE KAASA:
Autorendivautšer
Kehtiv juhiluba. Juhiloale kehtivad nõudmised on kirjas vautšeril. Võtke kaasa kõik juhiloa osad.
Visa või Mastercardi krediitkaart
Pidage meeles, et autole järele tulles blokeeritakse peamise juhi krediitkaardil tagatisraha, mis koosneb üleliigsest kütusekulust ja kütusekulust.
RENDIKONTORISSE JÕUDES...
Hoidke käepärast järgnevad asjad:
Esitage oma krediitkaart, vautšer ja juhiluba.
Lugege rendileping hoolikalt läbi.
Lugege põhjalikult läbi ka kindlustustingimused ja lisakindlustus, mille osas rendipunktis kokku lepite ja mille eest maksate.
Kui mõni punkt jääb teile segaseks või arusaamatuks, paluge teenindajal seda selgitada, enne kui lepingule alla kirjutate.
ENNE RENDIKONTORIST LAHKUMIST
Kontrollige, et auto ei ole kahjustatud. Rendilepingus märkimata defektidest teavitage teenindajat kohe parklas või kontoris. Enne autoga lahkumist kindlustage, et teenindaja on defekti lepingusse lisanud.
Kontrollige, et kogu soovitud lisavarustus oleks olemas. Vaadake varustus üle, et kindel olla, et see vastab nõudmistele. Probleemidest teavitage teenindajat. Lisavarustuse eest makske kontoris.
Vaadake hoolikalt üle oma marsruut. Kontrollige, et varustus vastab teie vajadustele. Vajadusel paluge teenindajalt kaarti või küsige nõu.
AUTO RENDILEANDJALE TAGASTAMINE…
Kontrollige kahjustusi. Kui auto on kahjustada saanud, teavitage sellest teenindajat. Küsige teenindajalt, kas rakendub lisatasu ja paluge selle kohta ka kirjalikku teatist.
Veenduge, et rendileandja esindaja allkirjastab auto tagastusakti. Äärmiselt oluline on veenduda, et rendileandja esindaja rendilepingu täidetuks märgib. Jätke endale enne lendu piisavalt aega.
Palun lugege meie tühistamise, muutmise ja tagasimakse eeskirju.
Täieliku ettemaksuga ja tagatisega/osalise ettemaksuga broneeringute tühistamine
If you cancel your booking 48 hours or more prior to your pick-up, you will be refunded minus the cancellation fee of 60.00 EUR*. If your prepayment is less than 60.00 EUR*, you will not receive a refund.
If you cancel your booking less than 48 hours before pick-up, you will be refunded minus the cancellation fee of 150.00 EUR*. If your prepayment is less than 150.00 EUR*, you will not receive a refund.
If you cancel your booking less than 24 hours before pick-up, you will not receive a refund.
No refund will be applied for unused rental days.
Pärast rendi algust ei ole broneeringut võimalik tühistada.
You can cancel your booking in My Bookings section or by sending a cancellation email to: reservations@bookinggroup.com.
*Or the same amount in USD/GBP at the exchange rate on the cancellation date.
The product is non-refundable in the following cases:
soovite broneeringu tühistada, kuid ei teavita meid enne rendi algust;
ei tule autole kokkulepitud ajal kokkulepitud kohta järele;
ei esita auto kättesaamiseks vajalikke dokumente;
ei esita peamise juhi nimel olevat krediitkaarti, millel on piisavalt vaba raha
*In all of these cases, you’ll receive no refund of the money you’ve paid. The car rental company reserves the right to refuse the car to any customer who fails to arrive at the scheduled time and date with all necessary documentation and a credit card in the main driver’s name with enough available funds for the car’s deposit.
MUUDATUSED
Broneeringut saate muuta veebisaidi rubriigis „Minu broneeringud“ vähemalt 48 tundi enne rendi algust. Please note that if you decide to amend your booking you will be charged an Amendment Fee of 18.00 EUR. If you have purchased Cancel Protection you can amend your booking without Amendment Fee up until 1 hour before scheduled pickup.
Please note that any amendment such as amendment of pickup or drop-off location, car group, rental period and driver’s personal details may affect rental price which may be different from what you paid initially.
Please note: prices are based on the pick-up and drop-off times and dates that you arrange before your rental starts. If you pick the car up any later or bring it back any earlier, you will not receive a refund for unused hours or days.
Compensation Voucher Terms and Conditions
The below terms and conditions are subject to the voucher use upon its issue:
Validity Period: The Compensation Voucher is valid for 24 months from the date of its issue. The voucher will expire after 24 months and cannot be extended.
Value: The voucher value is equivalent to the amount charged during the original booking of car rental services. The voucher may be applied within any car rental services that are part of the Booking Group system. Payment will be eligible for published car rental prices only. The voucher cannot be used to pay for other fees, for example ‘local taxes’, relating to other car rental services. The voucher does not annul cancellation policy terms and conditions. Voucher has no cash value.
Voucher use: This voucher can only be redeemed at EconomyBookings website. When applying the voucher no additional fees will be incurred. Voucher may not be redeemed anywhere else outside of the https://www.nanocarrentals.com website. If you want to apply your Compensation Voucher, please go to the desktop version of EconomyBookings and choose your location, dates, and vehicle. Proceed to the payment step, find an empty field under the Price Summary and type your Voucher code as shown in the screenshot below.
Residual value: If redeemed for less than its face value, the remaining residual value of this voucher may be applied to subsequent car rental booking purchases at https://www.nanocarrentals.com. The expiration date of the original voucher will apply to any residual value.
Transferability: Compensation Voucher issued through https://www.nanocarrentals.com can be transferred to other clients for car rental services part of Booking Group. To transfer the voucher you must provide the other client with the combination of unique digits and characters for use when booking car rental services. By disclosing the voucher information shall be considered as authorization for use by the disclosed party. Owner takes full responsibility for protecting this information and Booking Group assumes no responsibility in case of voucher disclosure or unauthorized use at the moment of its redemption.
Theft or Loss: Voucher will not be replaced if stolen or lost.
Sale or Trade/Barter: Despite the vouchers being transferrable they cannot be sold, traded or bartered. If a voucher is suspected of having been purchased, bartered or traded Booking Group reserves the right to void the voucher and the transaction.
*The Company reserves the right to amend these Terms of Service to the extent such amendment is in compliance with the applicable laws and regulations.
MIDA AUTOLE JÄRELE MINNES KAASA VÕTTA?
Autole järele minnes peab peamine juht kaasa võtma krediitkaardi, millel on tagatisraha ulatuses vaba raha, kehtiva juhiloa tema nimel (ja kehtiva juhiloa iga lisajuhi jaoks) ning Nanocarrentals.com rendivautšeri.
KAS ILMA KREDIITKAARDITA ON VÕIMALIK AUTOT RENTIDA?
No, you will need a credit card to leave a deposit at the counter. The deposit is blocked on the main driver’s credit card by the car rental company before they give you the rental car keys.These card types are NOT accepted for deposit: Electron, prepaid, debit, electronic use only, reloadable, virtual, revolving, Maestro, Solo, Switch. To check the type of your card please follow the link below and enter first 6 digits of your card number: http://www.binbase.com/search.html
MIS ON TAGATIS JA MIS ON OMAVASTUTUS?
The deposit is an amount consisting of an excess and a cost of fuel which is blocked on the customer's credit card as a guarantee on the rental car. The amount of the deposit varies according to the car category. The deposit is unlocked by the car rental company on the drop off date provided that the car is returned in the same condition as rented. An excess is an amount of money withheld by the car rental company from the deposit you left when you picked the car up if the car was damaged (Damage Excess) or stolen (Theft Excess) during the rental. For example, if your damage excess was 300 EUR and damage to the bodywork is 1,000 EUR on return, you would only have to pay 300 EUR. The rest 700 EUR would be covered by CDW policy.
MIS ON ETTEMAKS?
Nanocarrentals.com requires full or partial prepayment depending on car rental company terms and conditions to guarantee car price and availability. For partial prepayment, the amount to be paid on arrival will be indicated on your confirmation voucher. You will be charged for this amount at the counter by the car rental company along with the cost of additional options if there are any. If the confirmation voucher indicates “zero” to be paid on arrival, it means that you have paid for your car rental in full in advance and at the counter you will only need to produce your papers and credit card to leave a deposit.
MIKS PEAN KONTORIS RENDILEPINGU SÕLMIMA?
Nanocarrentals.com on sisuliselt autorendiagent, mis viib kliente rendifirmadega kokku. Rendifirmaga sõlmitud rendileping kajastab rendifirma tingimusi ja rendiriigi seadusandlust. Lugege lepingutingimusi hoolikalt ja tehke kindlaks, et neid mõistate (ja nendega nõus olete). Rendilepingu peab allkirjastama ka iga lisajuht.
MIS KINDLUSTUS MU AUTORENDILE KEHTIB?
Autorendi standardkindlustuspoliisid on õnnetusjuhtumi vastane kindlustus (CDW) ja varguse vastane kindlustus (TP). Need võivad kas juba hinnas sisalduda või olla lisatasu eest rendifirmalt saadaval või olla kliendi krediitkaardifirma kulul.
MIS ON ÕNNETUSJUHTUMI VASTANE KINDLUSTUS?
Õnnetusjuhtumi vastane kindlustus (Collision Damage Waiver, CDW) piirab rentija vastutuse õnnetusjuhtumi korral omavastutussummaga - summaga, mille rendifirma rentijalt auto kahjustada saamise korral kinni peab. Õnnetusjuhtumi vastane kindlustus ei pruugi katta tuuleklaasi, lukkusid, rehve, põhjaalust, võtmeid ja pukseerimist. Seda, mis kindlustusega kaetud on, saate teada vautšerile trükitud tingimustest.
MIS ON VARGUSE VASTANE KINDLUSTUS?
Theft Protection (TP) limits the renter’s liability for the car to the Excess – the amount of money the car rental company will charge the renter in the event that rental car is stolen. Theft Protection does not cover personal belongings.
KAS AUTO TAGASTAMISEL TULEB LISATASU MAKSTA?
Lisatasu võidakse küsida kütuse eest, liigse mustuse eest ja lisatundide ja -päevade eest, nii et lisatasu vältimiseks tagastage auto lepingus märgitud kuupäeval ja kellaajaks.
MIS SIIS, KUI SOOVIN VÄLISMAALE SÕITA?
Kui soovite rendiriigi piiri ületada, kontrollige palun rendifirma tingimusi, kuna teatud riikidele võivad kehtida piirangud ja lisanduda võivad lisatasud või kindlustuskaitse. Sõltuvalt sellest, kus rendite, ei pruugi autoga teise riiki sõitmine võimalik olla.
MIS ON TANKIMISTINGIMUSED?
The fuel policy explains how you will pay for the fuel and whether you need to fill the tank before you return the car or not. There is a certain Fuel policy for each car rental company displayed on the terms and conditions section, on your confirmation voucher and on the rental agreement provided by the car rental company at the counter.
MIDA TEHA, KUI RENDIAUTOL TEKKIS TEHNILINE RIKE VÕI TOIMUS AVARII?
Tehnilise rikke või avarii korral helistage kohe rendifirmasse. Hädaabinumbri leiate rendilepingust. Rendifirma ütleb teile, mida edasi teha. Hoidke täidetud blanketid jm dokumendid alles. Avarii puhul läheb tarvis politseiteatist ja rendifirma kontorist saadud avariiteatist.
KUIDAS BRONEERINGUT MUUTA?
Broneeringut saate muuta veebisaidi rubriigis „Minu broneeringud“ vähemalt 48 tundi enne rendi algust. Please note that if you decide to amend your booking you will be charged an Amendment Fee of 18.00 EUR. If you have purchased Cancel Protection you can amend your booking without Amendment Fee up until 1 hour before scheduled pickup. Pange tähele, et muudatused, sh auto kättesaamis- või tagastamiskoha, auto kategooria, rendiperioodi ja juhi isikuandmete muutmine võivad rendihinda algselt makstud summaga võrreldes muuta.
KUIDAS LISAVARUSTUSE EEST MAKSTA?
Lisavarustuse (sh GPSi, lapsetoolide, lumekettide jm eest) tuleb maksta auto kättesaamisel rendifirma kontoris.
Milliseid maksevahendeid Nanocarrentals.com aktsepteerib?
Nanocarrentals.com saidil saate broneeringuid teha Visa, MasterCardi ja American Expressi krediitkaartidega. Krediitkaarti läheb vaja ka auto kättesaamisel tagatise maksmiseks.
KUIDAS BRONEERING TÜHISTADA?
Broneeringu tühistamiseks logige sisse „Minu broneeringutesse“ ja klõpsake „Tühista“.
Do I have other options other than cancelling my booking?
Yes, we also offer a "Compensation Voucher", which can provide additional flexibility when clients plans remain uncertain.
What is a Compensation Voucher?
This is a unique voucher code that can be applied to future bookings. The voucher:
- Will be equal to the full value of the charged amount upon the initial booking
- Will be valid for 24 months from the date it is issued
- Will be applicable to any car rental location and car rental type of your choice
- Can be used more than once in case Compensation Voucher amount exceeds the value of your next car rental payment
KAS LISAJUHTIDELE KEHTIB LISATASU?
It depends on car rental company’s terms and conditions. For some companies one or more additional drivers may be included in a car rental price, for others there may be an additional fee for any additional driver required to be paid at the counter. All drivers need to be present at the counter to pick the car up and must possess their driving licenses and passports.
MILLISED TINGIMUSED KEHTIVAD JUHILOALE?
Auto kättesaamiseks tuleb esitada juhiluba. Nõutav on vähemalt üks aasta sõidustaaži. Ajutise või aegunud loa esitamisel autot üle ei anta. Välismaal auto rentimise puhul on teatud riikides vajalik rahvusvaheline juhiluba (International Driving Permit, International Driving License). Pange tähele, et rahvusvaheline juhiluba kehtib ainult koos kehtiva riikliku juhiloaga. Seda, kas vajate rahvusvahelist juhiluba, näete vautšerilt.
KAS PEAN AUTO KÄTTESAAMISEL LISATASU MAKSMA?
Teatud juhtudel tuleb rendifirmale maksta lisatasu, nt lennujaamatasu, talvetasu, üheotsatasu, tööaja välise teeninduse tasu, piiriületustasu jne. Lisateavet leiate rendiauto tingimustest.
MIDA AUTO JUURDE SAABUDES TEHA?
Before you sign the contract and drive away with your rental car, take a little time to familiarize yourself with your rental car, check fuel type and level, headlights, hazards, windscreen wipers, door locks etc. Be sure to inspect scratches, dents or any other damages in the presence of an agent and ask to record them. The good thing is to take photos of the rental car before pick-up and after drop-off so there is no confusion regarding the car’s condition upon return.
KAS PEAN RENDIAUTOLE JÄRELE MINNES TAGATIST MAKSMA?
Yes, the car rental company requires a deposit temporarily blocked on main driver’s credit card to cover damages or theft during your rental. The deposit amount is held for the duration of the rental and will be unblocked within seven working days if you return the car undamaged at the end of the rental. If there are not enough funds available on main driver’s credit card to leave a deposit, the car rental company may refuse to provide you with the car. The counter staff may also insist you buy additional cover from them. This is a common practice among car rental companies.
MILLISE KINDLUSTUSE RENDIFIRMALT AUTO JAOKS SAAN?
Please check the terms and conditions of the coverage before you sign the rental agreement at the counter to find out if something is excluded or limited. Standard policies normally exclude such details as windscreen, glass, wheels, tires, undercarriage, interior, personal possessions, as well as towing charges, off-road time and any additional equipment such as child seats and GPS devices. Note that your cover will be invalidated by negligence, misfuelling or breaking the terms of the rental agreement (for example, driving under the influence of alcohol or drugs).
MILLIST LISAKINDLUSTUST ON VÕIMALIK KONTORIS JUURDE OSTA?
The most common additional cover is Super Collision Damage Waiver (SCDW). Under the company T&Cs, an SCDW policy can cover those parts of the car that aren’t covered by the company’s standard Collision Damage Waiver policy like windows, wheels and tires, reduce the excess or set the excess to zero so you wouldn’t have to leave a deposit at pick-up or pay anything for damages.
Millist kindlustuskatet pakub Nanocarrentals.com?
We offer Nanocarrentals.com Full Coverage product. At the counter, the car rental company will block a security deposit amount on your credit card. In case the car is damaged or stolen during your rental, the car rental company will withhold an amount of money from your deposit/excess that will be reimbursed by Nanocarrentals.com as long as you have purchased Full Coverage before pick-up. Please note, that the car rental company does not know that the customer has purchased Nanocarrentals.com Full Coverage.
Kui ma Nanocarrentals.com täiskindlustuse ostan, kas pean ikkagi tagatise jätma?
Yes, you will still need to leave a deposit. Nanocarrentals.com Full Coverage reimburses an amount of money withheld from your deposit by the car rental company in case your rental car was damaged or stolen.
MIDA TEHA, KUI MULLE MEILI TEEL VAUTŠERIT EI SAADETUD?
Võite igal ajal saidi „Minu broneeringute“ jaotisesse sisse logida ja oma broneeringu staatust vaadata. Enamiku broneeringuid kinnitame kohe ja kõik hiljemalt 48 tunni jooksul. Kui te 48 tunni jooksul kinnitust saanud ei ole, võtame teiega ühendust.
KAS KASUTAMATA AJA TASU MAKSTAKSE TAGASI, KUI MA RENDIAUTO KOKKULEPITUST VAREM TAGASTAN?
Rendi hind arvutatakse lepingus märgitud auto kättesaamise ja tagastamise kuupäevade ja kellaaaegade põhjal. Kui autole hiljem järele lähete või selle varem tagastate, ei maksta teile kasutamata aja eest raha tagasi.
MIKS RENDIFIRMA MINULT LIIGA PALJU RAHA KASSEERIS?
The potential reasons you may be charged for by the car rental company directly are specified in your car rental agreement including but not limited to damage to the vehicle, fines, parking tickets, additional extras, refueling charges. If you were overcharged by the car rental company, please go to “Contacts” section on our website and fill out the form selecting the topic “Your rental is over and you have a question for our Customer Support Service” and then “Overcharge by Rental Company”.
KUIDAS PRETENSIOONE ESITADA?
Pretensioone saate esitada ja meie tugimeeskonnaga saate ühendust võtta, kui lähete meie veebisaidi „Kontakti“ jaotisesse ja täidate vormi ära, valides vastava teema.
KUIDAS KONTO LUUA?
Oma konto kaudu saate hõlpsalt kõiki oma broneeringuid (lõppenud, kehtivaid ja tulevasi) vaadata ja hallata. Klõpsake Nanocarrentals.com veebisaidi avalehe ülaosas nupul „Minu broneeringud“, seejärel klõpsake nupul „Logi sisse“, sisestage soovitud meiliaadress ja salasõna või broneeringu number ja seejärel klõpsake konto loomiseks nupul „Logi sisse/Registreeru“. Teile saadetakse kohe e-kiri, mille kaudu konto valideerida saate. Nüüd saate sisse logida, oma profiili muuta ja broneeringuid hallata.
KAS VÄLJASPOOL TÖÖAEGA AUTOLE JÄRELE MINEMISE EEST TULEKS LISATASU MAKSTA?
Mõned rendifirmad pakuvad osades kontorites seda teenust, kuid sellele kehtib lisatasu. Kui soovite autole väljaspool tööaega järele minna või selle tagastada, teavitage firmat sellest eelnevalt.
MIS SIIS, KUI MU LEND HILINEB VÕI TÜHISTATAKSE?
Flights can be delayed or canceled by the airline due to a number of reasons.
If your flight is delayed, please be sure to inform the rental company about it - otherwise, if you arrive at the pick-up location late, will be considered a no-show. You can also contact our Customer Service Department and we will inform the car rental company of the changes.
In the event of a flight cancellation, you should first contact our Customer Service Department . Please get in touch with us before the start of the rental so that we can inform the car rental company of the changes in a timely manner and ask not to cancel your booking for a day (in this case, the car will remain yours, but you will still need to pay for the missed rental day). We can also try to find another rental car for you, but this will result in an increase in the cost, because the search will be carried out right before pick-up.
Kui teil on lisaküsimusi, palun ärge kartke meiega ühendust võtta
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